Return Policy

All returned items must be new, unused and with all original designer garment tags attached.

The Package must be returned in their original boxes.

Lingerie and Frame must be returned in its unopened packages.

All Light product must be unopened with an unbroken seal and in its original packaging.

Products marked as Sale Off/Discount cannot be returned or exchanged. If you have any further questions, please contact our customer care team at contact@ulurulighting.com

Note that the shipping cost of bulky packages is very expensive. So sorry we only accept new exchange if the product is damaged in transit.