At ULURU LIGHTING, each chandelier is custom-made, making each piece as unique as you want it to be. We offer high-quality custom pendant lighting, including options for modern dining room chandeliers, glass pendant lighting, and modern chandeliers.
Whether you're looking to enhance your kitchen with kitchen island pendant lighting or add a touch of sophistication with a black pendant light, we have you covered.
Our selection also includes dining chandeliers with a modern touch and stylish kitchen island hanging lights to suit any home decor.
Please note that orders placed between January 20th and February 10th will begin processing after production resumes on February 10th.
1. How Long Does It Take to Receive My Package?
All products are made to order using available or newly produced accessories. We do not hold ready stock for immediate shipping within 5 to 7 days.
- Bank processing: 3–4 business days.
- Production timeline: 1–6 weeks(Depending on the order's quantity and size).
During production, we verify your contact and shipping details, create the design, and prepare components for assembly. We install wiring, assemble the power supply, and conduct quality and voltage checks. Your order is then carefully packed and handed to the shipping company. The tracking code will be provided once the shipping agent updates it.
Shipping Time:
The time it takes to receive your order depends on the package size, your location, and the chosen shipping method. Please see the table below for estimated delivery windows:
Package Size
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Shipping Method
|
Estimated Delivery Time
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Small (60cm*40cm)
|
Standard
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20-24 days
|
Expedited
|
12-22 days (additional cost applies)
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Large (80cm*40cm)
|
Standard
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22-26 days
|
Expedited
|
15-20 days (additional cost applies)
|
Oversize (100cm*40cm)
|
Standard
|
24-28 days
|
Expedited
|
15-22 days (additional cost applies)
|
Extra Large (120cm*60cm)
|
Standard
|
35-40 days
|
Expedited
|
24-28 days (additional cost applies)
|
For instance, shipping an oversize package (100cm x 60cm x 60cm) urgently to Toronto, Canada via Expedited DHL Shipping can take between 10 to 15 days with a shipping cost of $850 USD. (2024)
2. How much does shipping cost?
Standard Shipping: FREE
Expedited Shipping: Additional Cost
3. Customs Duties
For EUROPE orders, any customs duties or import fees are the responsibility of the recipient. Customs policies vary by country.
4. How do I estimate the Delivery Time?
Estimated Delivery Time = Processing Time + Shipping Time
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The Estimated Delivery Date depends on your location and the chosen shipping method. Since we don't keep pre-made stock and produce chandeliers only after an order is confirmed, this ensures the highest quality for you. The delivery estimates also take into account parts availability in our warehouse and unforeseen factors such as strikes or natural disasters. We will notify you in advance if there are any factors that might cause delays.
5. Where do you ship from?
At Uluru Lighting, every product is thoughtfully designed and custom-made to order, ensuring you receive a one-of-a-kind, carefully crafted piece. To streamline operations and keep costs competitive, we have relocated our manufacturing to Hong Kong while maintaining our main office in Melbourne, Australia, and operating exclusively online since the COVID-19 pandemic.
Our high-quality lighting products are assembled by skilled professionals in Hong Kong, using premium components sourced globally:
- Power/Driver supplies and chips from Taiwan/China
- Wires, glass, and copper materials from trusted suppliers in China.
For shipping efficiency, we dispatch orders from either Hong Kong or China, depending on logistics and cost considerations for your location, such as the United States or Australia.
While global supply chains can occasionally face challenges, our dedicated team works diligently to ensure your order reaches you as quickly and smoothly as possible.
We are committed to providing an exceptional experience, combining craftsmanship, quality, and efficiency every step of the way.
6. Important Notes
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Expedited Shipping: Need your chandelier faster? Contact us with your desired delivery time frame and location, and we'll provide a personalized quote.
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Order Changes: If you change your order details (e.g., color, size, wire) after placing the order, Processing Time is recalculated from the time the changes are confirmed.
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Delays: We are not responsible for delays caused by incorrect addresses, changes to your order after placement, missed delivery attempts, or remote delivery locations.
7. Additional Information
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Tracking Information: Within 1-2 business days after dispatch, we will send the tracking number to your registered email.
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P.O. Boxes and Military Addresses: We cannot deliver to P.O. boxes or military addresses (APO, FPO). For US territories, please specify your location in the country section (e.g., Guam, Puerto Rico).